Get Call Analysis

Request

This call returns information about a single call record, including transcription details if it is enabled.

Server Response

Key	Description
wait_time	Wait duration before answering in seconds (integer).
talk_time	Talk duration in seconds (integer).
webMedium	Medium through which user landed.
webSource	Source used to find client website.
first_time_caller	Whether this call was the first time the inbound caller had initiated a call to this bnum
outbound	How many outbound calls have previously been made to this number from this bnum
inbound	How many inbound calls have previously been made from this number to this bnum
transcription	A grouping of transcription details if the bnum has it enabled and the transcription is complete
status	The status of the transcription (one of `wait`, `pending`, `transcribing`, `done`, `error`)
summary	Information about the whole call, including an outline, keywords and an overview
action_items	A short list of predicted actions that should be taken as a result of the call
sentences	The individual section of the transcription, split by speaker with details about timing and sentiment

Security

HTTP_BASIC or sessionToken

Query

call_idstringrequired

The ID of the CDR to fetch details about.

Examples:

audio

call_id=34560626

analysis

call_id=123456789

tokenstringrequired

Token received from Phase 2 of Authentication. Required only for token-based authentication.

Example:token=bzNDGPOMUu4pmGZZ0yyzvTlQZZNPnQPP

curl -i -X GET \
  -u '<username>:<password>' \
  'https://api.avanser.com/JSON?action=callAnalysis?call_id=34560626&token=bzNDGPOMUu4pmGZZ0yyzvTlQZZNPnQPP'

Responses

This call returns information about a single call record, including transcription details if it is enabled.

Bodyapplication/json

wait_timestring

talk_timestring

webMediumany

webSourceany

web_mediumstring

web_sourcestring

first_time_callerstring

outboundstring

inboundstring

transcriptionobject(Transcription)

Response

{
  "wait_time": "6",
  "talk_time": "207",
  "web_medium": "cpc",
  "web_source": "google",
  "first_time_caller": "Yes",
  "outbound": "0",
  "inbound": "0",
  "transcription": {
    "status": "done",
    "summary": { … },
    "action_items": null,
    "sentences": [ … ]
  }
}