AVANSER AI Agents are AI powered voice assistants able to answer calls on your AVANSER services.
This API allows our customers to manage the AI Agents available on the selected account: list existing agents, create new agents, update their details and advanced settings, view the tracking numbers each agent answers, and delete them.
All AI Agent requests are Synchronous.
AI Agent management requires configuration (CONF) rights on the selected account.
The first AI Agent request received for an account registers the account with the AVANSER AI Agent service: no additional setup is required, List AI Agents returns an empty list until the first agent is created.
An agent is configured by two independent sets of fields:
- the agent details (
agent_name,voice,agent_role, ... and theinstructions), managed with the list/detail/create/update requests - the advanced settings (tools, transfer call, speech fine-tuning), managed with the Get and Update advanced settings requests
An agent answers a service when it is the answer point of the menu the service number dispatches to. Set service.answer_point when requesting a new service or updating an existing service. List AI Agent Assigned Numbers provides a read-only view of the active services each agent answers.