ai_tags holds the tags currently stored on the route and assigned_agent_ids the agents currently transferring to it. Both are properties of the route itself, shared by every agent assigned to it: submitting a route with a non-empty aiTags list changes the tags every one of those agents routes on. Omitted or empty aiTags preserves these tags and only changes the assignment.
List Transfer Routes returns the route IDs used by advanced settings.
ai_tags holds the tags currently stored on the route and assigned_agent_ids the agents currently transferring to it. Both are properties of the route itself, shared by every agent assigned to it: submitting a route with a non-empty aiTags list changes the tags every one of those agents routes on. Omitted or empty aiTags preserves these tags and only changes the assignment.