scheduling | boolean | false | true, false | lets the agent share a booking link with the caller |
scheduleLink | string | | booking url | the link the agent shares, submit with scheduling enabled |
send_email | boolean | false | true, false | allows the agent to send email notifications during the call: escalations, lead notifications, follow-ups. Duplicate sends within one call are prevented |
red_alert | boolean | false | true, false | sends a webhook when the call requires an urgent escalation |
red_alert_webhook_url | string | | webhook url | endpoint the red alert is posted to, submit with red_alert enabled |
background_audio | boolean | false | true, false | plays ambient background audio during the conversation, for a more natural experience |
office_noise_url | string | | audio file url | audio played in the background, submit with background_audio enabled |
office_noise_volume | number | 0.5 | 0 to 1 | background audio volume |
call_outcome_webhook | boolean | false | true, false | posts the call outcome to a webhook when the call ends |
calloutcome_webhook_url | string | | webhook url | endpoint the call outcome is posted to, submit with call_outcome_webhook enabled |
find_next_folder | boolean | false | true, false | lets the agent transfer calls to the routes assigned to it, see Transfer Call Routes below |