The style the agent opens the call in. It is optional; when omitted while creating an agent, AVANSER stores friendly as the default. The stored value is returned as greeting by the create response and the list and detail GET requests.
| key | label | opens |
|---|---|---|
formal | Professional & Formal | measured and professional, for corporate, legal and medical callers |
friendly | Friendly & Casual | relaxed and conversational |
brief | Brief & Direct | the shortest opening, straight to the point |
warm | Warm & Personal | personal and welcoming |