The purpose the generated instructions are written for. Required when the instructions are generated.
| key | label | the agent is written to |
|---|---|---|
receptionist | Receptionist/Assistant | answer general calls, take messages and direct callers |
support | Customer Support | handle questions about existing orders, products or services |
sales | Sales Assistant | qualify callers and capture new business enquiries |
info | Information Provider | answer questions about the business: hours, location, services |
other | Other | whatever custom_agent_role describes |